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If you are experiencing a mental health crisis or need urgent help, please contact the appropriate emergency or health service in the UK. In an emergency, call 999 or go to your nearest A&E. For urgent mental health support, contact NHS 111.
The Online Therapy Clinic – Experts in Adult, Children and Parents Psychotherapists
If you are in danger, experiencing a severe mental health crisis, or considering self-harm, call 999 or 112, attend your local A&E, or contact Samaritans.
This website (theonlinetherapyclinic.com), trading as The Online Therapy Clinic and Minds Over Business ("we", "us", "our", or the "Platform"), is operated by The Online Therapy Clinic UK LTD.
Registered in England and Wales under Company Number 16554447.
Rabble Studio, 103 Bute Street, Cardiff, Wales, CF10 5AD.
The Platform is an online matching, administrative, and booking portal for scheduled psychological therapy. It is not an emergency, crisis, or immediate triage service.
The Platform provides administrative infrastructure, directory listing, appointment booking systems, and payment facilitation as an agent. Contracting for therapy sessions takes place directly between you and your designated Associate Therapist.
Clinical therapy, consultations, and assessments are provided directly by self-employed practitioners ("Associate Therapists").
Associate Therapists confirm independent licensing, accreditation, or registration with recognised UK bodies (e.g., BABCP, BACP, UKCP, HCPC, NCPS, NMC, SWE, BPC) and maintain independent professional indemnity insurance.
Services delivered to individuals under 18 years of age (available for children aged 6 years and older) require contract execution and explicit consent by a parent or legal guardian acting on their behalf.
Associate Therapists exercise independent clinical judgment. Session advice or information cannot substitute for an examination by a medical doctor. Users must ensure they are fit to undertake therapy and provide necessary GP/emergency contact details when requested for safeguarding purposes.
All session requests, bookings, and financial transactions must be conducted through our integrated booking system (powered by SimplyBook.me). Sessions become binding upon booking confirmation.
Individual single sessions may be rescheduled or cancelled provided at least 48 hours’ (or 2 working days') advance written notice is given via the booking portal or by contacting your Associate Therapist or [email protected]. Cancellations made with less than 48 hours' notice forfeit the full session fee.
Save for statutory consumer rights set out below, single sessions, pre-paid session blocks, promotional bundles, and specialist assessment packages are strictly non-refundable once purchased.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your booking within 14 days of purchase without giving any reason.
Where you schedule or take a session within the 14-day statutory cooling-off period, you explicitly request that service delivery begin immediately. If you cancel a package within the 14-day cooling-off window after one or more sessions have occurred:
Delivered over a 4-session framework for children aged 6+. Due to clinical preparation, psychometric analysis, and report drafting, once the 14-day statutory cooling-off window has elapsed (or once 2 or more assessment sessions have been delivered), the assessment package is non-refundable as a single integrated health service.
If an Associate Therapist cancels a session within 48 hours, is more than 20 minutes late without reasonable adjustments, or fails to attend, you may request a replacement session or a refund by emailing [email protected]. Refunds are processed via the booking system or BACS.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable UK law (including the Consumer Rights Act 2015).
The Platform is strictly limited to connecting you with Associate Therapists and providing administrative/booking infrastructure. The Platform is not liable for the clinical acts, omissions, or session content provided by independent Associate Therapists.
If any provision is deemed unenforceable, it shall be modified to the minimum extent necessary or severed without affecting the remaining terms. Terms may be updated periodically.
Governed by and construed in accordance with English law, with exclusive jurisdiction in the courts of England and Wales.
SimplyBook.me acts as a technology supplier for The Online Therapy Clinic UK LTD, processing personal data in line with their Privacy Policy and our Data Processing Agreement (DPA): https://simplybook.me/en/terms-and-conditions#tab-for-clients.
